Custom Order Agreement & Disclaimer

Effective Date: July 1, 2026

By placing a custom or personalized order with Double F Mercantile (DFM,), you ("Customer") agree to the following terms. This agreement applies to all custom blacksmith, jewelry, glass, wood, leather, made-to-order, or any personalized items. Standard/stock items follow our general shop policies.

Handmade & Custom Nature – No Returns or Exchanges on Custom/Personalized Items

All DFM products are handcrafted by artisans using natural materials such as leather, metal, and wood. Due to the handmade process and natural materials, slight variations in appearance, stitching, hardware, and dimensions are normal and expected. Custom and personalized items are final sale. There are no returns, exchanges, refunds, or cancellations once production begins (including after any proof approval) or upon order confirmation, except in cases of our proven manufacturing error (e.g., we failed to follow your exact instructions).

Personalization & Customer Responsibility

For custom orders, texts, logos, placement, or other personalization: You are fully responsible for providing accurate details (spelling, punctuation, capitalization, font/style, placement, design files, etc.).

We produce exactly as specified in your order or approved proof. We are not liable for errors, dissatisfaction, or issues resulting from incorrect, unclear, or customer-provided information.

If we provide a digital proof/mockup, your approval (via email, message, or checkout) confirms acceptance of the design as shown. Changes after approval may incur fees or delays.

Order Process, Deposits & Timelines

Custom orders often require a non-refundable deposit (e.g. 50% or as specified) to cover materials and secure production. Deposits are non-refundable once work or material ordering begins.

Production timelines are estimates only (typically 4–6 weeks or as quoted). Delays from material shortages, volume, or other factors do not allow cancellation or refunds.

Liability & General Limitations

Double F Mercantile’s total liability is limited to the purchase price of the item. We are not responsible for indirect, consequential, or incidental damages. Products are for normal use; misuse or failure to follow care guidelines voids claims.

Governing Law and Disputes

This agreement and any disputes arising from or related to your purchase, the products, or these terms shall be governed exclusively by the laws of the State of Texas, without regard to its conflict of laws principles. Any legal action or proceeding related to this agreement shall be brought exclusively in the state or federal courts located in Huntsville, TX, and you consent to the personal jurisdiction of those courts.

Shipping & Delivery

As of now, Double F Mercantile ships within the continental United States (48 contiguous states; include Alaska, Hawaii, and U.S. territories) and internationally. Shipping costs, carriers (e.g., USPS, UPS), and estimated delivery times are calculated at checkout and displayed before payment. We are not responsible for delays caused by carriers, customs (if applicable), or force majeure events. Title and risk of loss pass to you upon handover to the carrier.